Once you place your order, you'll receive an email confirmation. If it's not in your inbox, please check your spam folder. If you still can't locate it, contact us, and we'll ensure your order is processed and confirmed promptly.

If you need to change your shipping address, please notify us immediately. We'll be happy to update it if your order hasn't shipped yet.

If it's already en route, we'll attempt to intercept and reroute it to your new address, but please note that additional shipping fees may apply.

We'll keep you informed throughout the process.

Absolutely! We love our international family. Just keep in mind, due to the pesky pandemic, there might be slight customs delays.

Also, remember that duties or import taxes are your responsibility.

See all our shipping policies here.

Your in stock skincare essentials usually ships within 1-2 days, excluding weekends.

If you ever need help tracking your order, just reach out to us, and we'll assist you.

We're so sorry about that!

Please email us at support@soniaroselli.com with photos of the mishap – the product, box, and any damaged packaging (so we can show the carrier).

Don't forget your order number and the email you used for faster service.

We'll get you sorted and take care of you.

No worries, we all make mistakes! While we can't alter orders once they're confirmed, email support@soniaroselli.com ASAP and we may be able to cancel your order.

We wish we could, but our team starts packing pretty quickly, so we can't add items after your order has been confirmed.

But hey, you can always place a second order.

Yes! Once your order has shipped you will receive a tracking number. Please allow 24 hours for tracking to update.

Didn't get your shipping confirmation? Please check your spam folder. You can also check the status of your order by logging into your account here.

If you still don't see it, reach out to support@soniaroselli.com

Please be sure to check any potential delivery area (front steps, mailbox, shrubs, once someone even found their package on top of their car!) where it could have been left.

Sometimes the carrier will mark something as "delivered" and the package won't show up for another day or two.

We have also had many experiences where the package has been "mis-delivered" to a neighbor, and usually shows up within a few days.

If you still don't see it after 48 hours, reach out to support@soniaroselli.com

We want you to love your purchase! If you’re not completely satisfied, you can return your products within 30 days for a full refund, no questions asked, less shipping and handling.

Please note, courses, digital downloads, and pre-order items are not eligible for returns.

Check our return and refund policy here.

Starting a return is easy!

Just contact our customer service team at support@soniaroselli.com with your order number and the details of the items you want to return. We'll guide you through the process.

Yes, if your items are damaged upon delivery, you can report these within 7 days of receipt by emailing support@soniaroselli.com with your order number and photographs of the damaged items. Sonia Roselli Beauty will replace the damaged products.

Due to the nature of these products, all sales of courses and digital downloads are final and cannot be refunded.

No worries, mistakes happen!

If there was an error with your order due to incorrect shipping information or you received the wrong item, and it wasn’t your fault, please reach out to us and we will fix it.

Please note that a 30% restocking fee may apply in cases of address issues or uncollected packages.

All pre-order sales are final, so we cannot accept returns or offer refunds on these items. We appreciate your understanding.

Customers are responsible for the return shipping costs unless the item is defective or there was a shipping error on our part.

Once we receive your returned items and inspect them, we'll process your refund. Typically, it takes about 7-10 business days for the funds to appear in your account.

Yes!

Our products are designed to be inclusive and suitable for all skin types, including sensitive skin. We focus on using high-quality, gentle ingredients to ensure that everyone can enjoy the benefits of our beauty products without irritation.

At this time, we do not regularly offer samples for sale.

However, keep an eye on our promotions or special events.

Additionally, joining our mailing list can keep you updated on any upcoming opportunities to try our products.

Sonia Roselli Beauty is committed to ethical product practices. Our products are cruelty-free, meaning they are not tested on animals. Most of our products are also vegan, but we recommend checking the specific product details for confirmation as some products may contain animal-derived ingredients.

We provide detailed information and recommendations on our product pages to help you choose based on your specific skin concerns, such as dryness, aging, or sensitivity.

For personalized advice, you can also contact our customer service team who can provide guidance based on your skin type and concerns.

Most of our products are safe for use during pregnancy, but we always recommend consulting with your healthcare provider before starting any new skincare products while pregnant, as individual needs and sensitivities can vary.

Yes, like most beauty products, our products do have an expiration date. You can find the expiration date or the period-after-opening symbol on the packaging, which indicates how many months the product remains effective after it has been opened. It’s best to adhere to these guidelines to ensure the product performs as expected.

To keep your products in the best condition, store them in a cool, dry place away from direct sunlight. This helps preserve their potency and prolongs their shelf life.

Avoid keeping products in hot or humid areas, like bathrooms during showers, as extreme temperatures and moisture can affect the product's quality. Regular bathroom use is ok.